Case Studies

This section includes case studies where Dennis Adams has been involved in assisting IT Production Managers to make their departments more Pro-Active, more Client-Focused, a more Strategically-focused Managed Environment, and in a better position to justify IT Infrastructure Investment.

These papers may be freely distributed and copied without charge. Please include an acknowledgement when doing so.

MOPS in Action:

The MOPS Criteria underpin many of the successful consultancy engagements which we have been involved with over the years. The following are just some of the examples. For further information, and to see how the MOPS approach can assist your organisation, email us at info@dennisadams.co.uk

METRICS Case Study: CMDB Hosting
An example of how the deployment of a simple Configuration Management Database (CMDB) delivered clear benefits to a Hosting organisation. case200608.pdf - 68 KB.

METRICS Case Study: Identifying Support-Hungry Applications
How the deployment of a timesheet system, properly configured to address the way IT Production works, was able to identify the key business applications that were taking a disproportionate percentage of support time - and leading to application support cost reductions. case200407.pdf - 75 KB.

OPERATIONAL TOOLS Case Study: Pro-Active Database Adminstration
How the deployment of an integrated alerting Tool was able to drastically reduce the overnight incident callout rate for database administration, and lead to improved business processing. case200408.pdf - 86 KB.

PROCESSES Case Study: Controlling uncontrolled software changes
An example where the pragmatic introduction of ITIL-based change and release management was able to improve the quality of application service delivered to the business. case200607.pdf - 84 KB.

PROCESSES Case Study: Pro-Active Problem Management
A medium-sized IT Production department was able to achieve immediate benefits from the introduction of a basic Problem Management and resolution process, introduced in a pragmatic way and making optimum use of the client's skills and resources case200707.pdf - 76 KB.

STANDARDS Case Study: The almost impossible-to-support database
A case where the IT Production Architecture team with clear Standards was able to guide the selection of a business software package, to ensure that the final selection was Supportable in Production case200412.pdf - 73 KB.