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We Understand IT Production Management
Dennis Adams Associates Limited. provide Consultancy Assistance
to Managers who are responsible for the day-to-day running of the IT Infrastructure Support Teams - i.e. Systems Managers, Database Admins, Networking and Computer Operations (a function which we describe as "IT Production").
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Experience suggests that IT Production can sometimes be very "reactive", as it tries to simultaneously...
- respond to ongoing Business pressures
- find mechanisms to make Costs and Activities more transparent (hence easier to manage & justify)
- make the department more "Client Focused"
- address urgent day-to-day support issues
- put in place a managed environment
In our view, there are four key elements which need to be in place if an IT Production team is to succeed:
- Metrics (both technical, and client activity)
- Operational Tools (for metrics collection, as well as management of the infrastructure)
- Processes and Procedures, and
- Standards.
If these elements are in place, we believe that an IT Production department can be made:
- more Pro-Active,
- more Client-Focused
- a Strategic Managed Environment
- in a better position to justify IT Infrastructure Investment
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We are able to help Client address these real issues, by offering the following Consultancy Services.
- On-site short-term consultancy by highly experienced IT Production consultants, who understand the culture & issues of IT Production in Finance / Investment Banking World.
- Neutral, third-party experience on managing IT Production teams, and managing the pressures involved.
- An experienced Resource providing ideas and strategies to your IT Management team, without threatening your existing management structures.
- "MOPS" Auditing of your current environment to identify gaps in these areas and make recommendations.
- Individual "mentoring" or "sounding board" service, based on years of IT Production experience, to help address current issues.
- Assistance in Defining and Deploying an IT Production Management Strategy.
- Assistance in deploying incremental changes to IT Production.
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Dennis Adams
Associates
114 Pinner View, Harrow
Middx. UK. HA1 4RL
tel: +44 (0)845 055 8935
fax: +44 (0)845 055 8935
email:info@dennisadams.co.uk
http://www.dennisadams.co.uk
(c) Dennis Adams Associates Limited: 2004-2010
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