Training Courses
New Training Course: Managing IT Production, Fire-Fighting and MOPS
Dennis Adams Associates is proposing to offer a new Training Courses in the near future, devoted to the subject of Managing IT Production, using the MOPS methodology.
If you are an IT Production Manager or Team Leader, and think you could benefit from some of the insights which we have to offer, contact us by email at: training@dennisadams.co.uk.
Background:
The last 20 years have seen massive advances in the technology that is deployed in our data centres.
Despite this, many of the same pressures of managing Production IT systems still remain; - increasing end-user support demands, tighter deadlines for deployment and delivery of systems, reductions in support staff and budgets.
Faced with these pressures, IT staff can often be forced to resort to reactive "fire-fighting", rather than managing Production in a pro-active, strategic way.
The key techniques for making your IT production more pro-active and strategic could be summarised by the acronym "MOPS";
- Metrics: identify and collect some key statistics to understand what is happening to your systems technically (CPU etc.), and where your support activity is going (time spent), Incorporate these into a pragmatic capacity planning function.
- Operational Tools: review what tools you have for collecting technical and activity metrics. Define a single referential for all data. Automate, Integrate and Summarise.
- Processes and Procedures: don't overload your teams with procedure, but use a pragmatic common-sense approach to deploy processes based on ITIL. Ensure you interface with Development Projects at the earliest possible phase.
- Standards: Create a "menu" of standard technologies that developers must adhere to. Put in place a systematic policy of technology upgrade, to ensure that costly systems are decommissioned when new ones are deployed.
In addition, this training course also looks at ways to measure the "value-add" of Production, and to better justify the IT Infrastructure budgets.
Some topics:
Some of the topics to be included include:
- The challenges of managing IT Production: Then and now
- The "MOPS" strategic approach.
- Metrics and Operational Tools
- Processes, Procedures and Standards
- Creating and implementing a Production Strategy.
Target Audience:
IT Production Managers and Team Leaders.
For further details:
For further details of this course, email us at the following address: training@dennisadams.co.uk.
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