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Ensuring IT Production Readiness
Consultancy for IT Production Management
MOPS Criteria
CTO Coaching
Service Desk and IT Support Show, 28-29 April 2009. Earls Court, London.
Stand 718, at Earls Court, London, UK.
Tuesday 28th, Wednesday 29th April, 2009.
See the Conference Website for further details about the Service Desk and IT Support Show.
Challenges of Managing IT Production Conquering the Hurdles
In many organisations as much as 80 percent of the IT Budget is required to Support and Maintain the Existing Infrastructure:
- Increasing Costs
- Lack of Focus on Operational Priorities
- Deployment Backlogs
- Escalation of Incidents
- Deterioration of Support Quality
Dennis Adams Associates Limited is the company behind the creation of the MOPS methodology for management of IT Production.
The company delivers effective consultancy services to IT Managers, both at the Management and Technical Levels.
We have a track record which enables our clients to see improved cost management, reduction in complexity of the IT estate, and improved service to the Business.
Solutions Benefits
Some of the solutions which we have deployed for our clients recently include:
- Introduced ITIL-based Problem Management Processes
- Advised on choice of appropriate Software Tools
- Designed Production-Supportable Infrastructure Architectures
- Advised on Departmental and Team Re-Structuring
- Established Core CMDB databases.
In turn, our clients have seen quantifiable business benefits to their IT Production organisation:
- Reduction in costs of managing the IT Support Desk
- Improved efficiency in Support Management
- More cost-effective Production Support
- Increased efficiency and improved business responsiveness
- Better utilisation of resources and improved risk management
Dennis Adams Associates Representatives at the Service Desk and IT Support Show. Dennis Adams
Management Metrics, Operational Software Tools, Process Improvement, Architecture Standards.Vincent Guiheneuc
ITIL and ISO 20000 Process Implementation and Process Certification.Colin Shewry
Management Processes and Implementation of Management Change.Steve Ward
Production-Ready Infrastructure Architecture and Design. ITIL Processes.