The HP User Group
in partnership with
Dennis Adams Associates Limited
"Managing an IT Production Department"
Date: Tuesday 9th December 2008 Time: 09:30 (Seminar Registration) Topic: IT Systems Management. Location: HP, 88 Wood Street, LONDON,EC2V 7QT External Link: HP User Group Events Schedule
Seminar Description:
The IT Production Department is the "engine room" of IT, responsible for the day-to-day Operational Support of IT Infrastructure and Applications.
To many, this role is similar to painting the Forth Road Bridge, with new applications and infrastructure being deployed on a daily basis.
IT Production Managers, at the same time, know that their data centres are becoming more heterogeneous, support costs are rising, new technologies require addition support resources, and budgets are being squeezed.
This seminar explores the complexities of the IT Production Manager's role, covering Management Techniques (including use of KPIs and Processes) with Technical Strategy (including Software Tools and Architecture Standards). Using the "MOPS" Strategic Approach, the seminar will also discuss:
- Ways to help justify IT Production expenditure to the Business.
- How the potential benefits of Infrastructure Software Tools can be realised.
- Where process frameworks such as ITIL can add value.
- Ensuring that new projects are supportable before they are deployed to Production
Target Audience:
IT Managers and their staff with responsibility for Operational mid-range systems
Speaker:
Dennis Adams started his IT career in 1983 as a VMS Systems Manager, where he deployed one of the earliest VMS clusters.
Since then, he has combined both the Technical and Management aspects of IT, and has published many of articles on Architecture and Methodologies, based on his practical experience as an IT Production Manager.
In 2004, he became full-time director of Dennis Adams Associates, whose client list includes many public-quoted companies in sectors including Banking, Insurance, Property, and Publishing.
Technically, he has practical experience of most modern Operating Systems, storage systems, Databases and Middleware. He has provided Consultancy on Infrastructure Architecture as well as Management and Monitoring frameworks and tools.
From a Management perspective, he also has qualifications in ITIL and 6-Sigma, is an Associate of the Chartered Quality Institute and a CITP Member of the BCS.
Agenda
09:30 Registration 09:55 Welcome 10:00 The challenges of IT Production 11:00 Refreshment Break 11:15 Using Metrics to Manager Better
Integrating Software Tools12:45 Lunch 14:00 Introducing Processes that work.
Ensuring Supportable Projects15:30 Refreshment Break 15:45 Building a "Pro-Active" IT Production Department. 16:15 Seminar Ends For further Details:
Contract the HP User Group for details of location and Registration Fees. Further details can also be found on The HP User Group Website.
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