UK Oracle User Group
Management and Infrastructure SIG
Beginners Guide to ITIL: Help or Hinderance?
Date: Wednesday 4th October 2006 Time: 11:00 (45 minutes) Topic: IT Management and General Business Topics Stream: Business and Management Link: Meeting Agenda
ITIL - can it help me? What are the pitfalls?
Presentation Abstract:
Confused by what ITIL is?
Heard the buzz-words, but not sure of the substance?
Scared by the prospect of being inundated with too much processes, so that your teams are unable to get any work done?
If you answer "yes" to any of these questions, then this presentation is for you. Dennis Adams combines theoretical ITIL and quality assurance knowledge with a solid practical background in the challenges of managing IT production "on the shop floor", having been a systems manager, DBA and Technical Architect.
He is therefore well placed to not only explain the theory of what ITIL could deliver your organisation, but also to highlight the real-world traps waiting the unwary.
ITIL: Service Support
By OGC.
The definitive guide for Managing IT Service Support.
Beginners Guide to ITIL: Help or Hinderance?
Prepared for the UK Oracle User Group Management Information SIG in 2006, this presentation is an introduction to ITIL, and the importance of Processes, for technical managers. PPT file is created from Powerpoint 2003. ukoug-mi-200610.ppt - 1.8 MB.SIG Details:
In 2006 the UKOUG launched a new special interest group - the Management & Infrastructure SIG.
This community is an opportunity to bring together DBAs, Database Managers, Infrastructure Managers and even IT Directors, to help focus on the higher level issues of Infrastructure Design, Product Selection and Best Practise for the whole database landscape.
Whereas other SIGs may focus on the technical implementation of particular Oracle feature, this SIG will help you decide which of those features to implement, understand the method, timescales and costs, and know how they fit in with all the products of your IT infrastructure.
Attending:
UKOUG MANAGEMENT & INFRASTRUCTURE SPECIAL INTEREST GROUP MEETING
Wednesday 4th October 2006
Oracle City Office
One South Place
London
EC2M 2RB
Tel: 020 7816 7500Back to Events List
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